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ISO20000 refresh - when will it happen?

You may be aware that the ISO/IEC 27001 information security standard was  revised in 2013 for the first time since 2005 and many of the changes were to bring it in line with what the ISO calls “Annex SL”. This is ISO’s attempt to standardise the management system elements of its popular standards to a common framework so that organisations can run a single system across multiple standards rather than having to piece individual ones together.

The ISO22301 business continuity standard was the first to adopt Annex SL when it was launched in 2012. The question is “will ISO revise the ISO/IEC 20000 standard early to adopt Annex SL too?”. At a recent event I had the chance to talk to one of the leading lights on the ISO/IEC 20000 standard committee and ask this question.

The general view seems to be that the ISO/IEC 20000 standard will be reviewed according to the normal timeframe for such standards. Officially this is every five years but experience has shown that it can often be two or three years longer than that. When it does come out it will be in the structure of Annex SL but the approach in terms of service management content is very much one of evolution rather than revolution and so the changes will be kept to a minimum where possible (unless the IT landscape changes in a big way before then which many would say is quite likely).

So if you are working to ISO/IEC 20000:2011 at the moment you can have some confidence that it will be a while before you will need to get to grips with the next version.

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We're a small company (170 employees) and we don't have the time to "re-create the wheel", nor the budget to hire a consultant. This toolkit gives us the recipe and the ingredients to put together a business continuity system.

Vice President
Altek Electronics

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