CertiKit’s Technical Author Ted Spiller is an auditor for ISO9001, ISO14001, ISO45001 and ISO22301. In this latest article he explains the importance of the management review and the key components of a successful review.
Regardless of which management system an organization has selected to implement, an important part of ensuring its effectiveness is the efficient conduct of a management review. It ensures that the management system remains relevant for immediate and longer term plans of the organization, whilst supporting continuous improvement efforts.
For starters, it most likely will be one of the first things an Auditor will investigate during a surveillance or recertification audit. ISO Standards now place greater emphasis on risk-based thinking to ensure that embedded systems are in step with the strategic direction of an organization. The management review forces the executive management team to re-evaluate all that has been put in place and what is currently being implemented.
The management review is a scheduled and structured review process that takes a closer look at the established management system. It differs from an internal audit in that it does not emphasize compliance but rather considers if what has been documented and implemented over the review period has worked and achieved the intended goals.
Top management. Strategists and decision-makers. Heads of departments. Since one of the objectives of the review is to see if the management system aligns with the organization’s strategic plans, it would not make any sense to conduct it without those responsible for developing and carrying out said strategies.
A management review provides the management team with an opportunity to analyse the organization and its performance from a different vantage point and allows them to critically evaluate the period covered and plan for the next one.
At least once a year, ideally six months after certification or the most recent surveillance/recertification audit. We’d recommend conducting two management reviews in a year, with one happening along with the annual planning/budgeting meeting to benefit from the synergies that would result from the coordinated effort. This will provide opportunities to review progress against objectives, adjusting strategies and resources if necessary. Conducting the management review in time with the organization’s financial year also allows for considering potential effect on departmental budgets and resources available.
Conducting regular, structured, and systematic management reviews helps in ensuring that a culture of quality, continuous improvement, and efficiency is ingrained in an organization. This will make maintenance of the management system easier and will allow the organization to reap the intended benefits.