CertiKit has recently launched a toolkit for the ISO9001:2015 Quality Management Systems standard, based on over eight years of creating ISO toolkits that work, and our experience of being certified ourselves.
This short article tells you about ISO9001, why you might implement it and how our toolkit can help.
ISO9001 is probably the earliest and most widespread of the ISO management system standards and there are currently over one million organisations certified worldwide. But what is ISO9001 and why is it so popular?
ISO9001 sets out requirements for a Quality Management System or QMS. This deals with the fundamental ways in which a business operates and helps to define what it is trying to achieve (objectives), how it will achieve it (policies and procedures) and whether it has succeeded (monitoring and measuring), with an extra layer of continual improvement thrown in. This means that ISO9001 can be used to define a strong, resilient framework for the fundamental way a business works, covering every part of its activities. It effectively documents the machine that delivers the results that the business wants, taking into account the needs of its interested parties (customers, employees, suppliers, shareholders etc.) and placing significant emphasis on customer service and the management of risks and opportunities.
So whereas other standards address a specific aspect of a business, such as information security, business continuity or environmental management, ISO9001 reaches into the heart of the enterprise and helps to deliver the very reason why it exists, whether that it is to make profit for shareholders, benefit members or help people if it’s a charity.
The 2015 version of the ISO9001 standard adopts the ISO’s High Level Structure (HLS) also commonly known as “Annex SL” format. This means that it has the same headings as the other management system standards such as ISO/IEC 27001 and ISO22301 that have been revised over the last few years, making it much easier to run a single, integrated management system than previously.
These standard headings are as follows:
2 Normative references
3 Terms and definitions
4 Context of the organization
9 Performance evaluation
As with (most of) the other standards, the section which contains the requirements that are unique to ISO9001 is 8. Operation and this deals with the fundamental business processes of understanding the requirements for products and services, designing them, producing them, releasing them and finally dealing with outputs that don’t conform to the requirements. Since ISO9001 is intended to apply to all types of organisations in all industries, it is necessarily vague about the specifics of these processes and a significant part of the effort in achieving certification is inevitably around the interpretation of these requirements to your particular environment.
The CertiKit ISO9001 Toolkit provides you with a full set of documentation for achieving certification to ISO9001 and maps closely onto the sections of the standard. It includes a varied set of policies, processes, procedures, presentations, forms and other documents that can be fully adapted to match your industry and environment with minimal effort. This means you can focus on integrating ISO9001 into your organisation rather than spending valuable time wondering what’s needed and what it should look like.
We have been creating toolkits for ISO standards for many years and over this time we have learnt what works and what doesn’t, with the result that all of this hard-earned knowledge and experience can be carefully crafted into our ISO9001 product. And we’re ISO9001 certified ourselves so we understand the trials and tribulations of getting things in place whilst also doing the day job.
We think ISO9001 is well worth the effort of implementation because it can have such a fundamental impact on a company’s success. And we believe our ISO9001 Toolkit can help to get you there quickly and effectively.