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Is internal training required for ISO implementation?

The first point to make is that ISO standards don’t mandate specific training or qualifications as part of their requirements, however if you’re implementing a standard with internal staff for whom ISO compliance is not their main skillset, further training can be beneficial to understand the process in more depth, speed up the project and get the best out of the implementation.

ISO implementation graphic

When is training a good option?

Training can be a good option for smaller organisations taking on an ISO implementation project quickly to meet client requirements. If using internal staff to progress the project, introductory and implementation training can be beneficial to improve the relevant skillsets before the project begins. Even when using a toolkit, such as one from CertiKit, introductory training can be useful as a first objective to help speed up the process and fill any initial knowledge gaps.

Larger organisations may want to appoint an internal auditor within the company, and training for this role is important to ensure they can identify readiness for audit. It is important to note that the internal auditor cannot be involved in the project in any way and must be impartial, so there is also the option to outsource this if required.

Generally speaking training courses can be a good option for any organisation looking to quickly fill a skill gap for those who learn better with presentations and workshops.

What are the benefits of training internal staff?

  • Time saving: A prior knowledge at any level can help speed up the implementation project. Even when using a toolkit which provides all of the documents and guidance required to be audit ready, prior knowledge can help get the project started and moved forward more quickly.
  • Business continuity: All ISO standards require an annual surveillance audit, and then re-certification every three years. Training internal staff streamlines the on-going auditing process to ensure your organisation remains compliant.
  • Employee engagement: Including employees in the implementation process will improve how well the standard is adhered to. Business processes will change when going for certification, and introductory training might be the right step to get everyone on board, even if they are not going to be working directly on the project.
  • Cost-effective: If you have the colleagues available, using internal staff with the help of a toolkit and/or training is much more cost-effective than hiring an outsourced consultant to take on the project. It can be beneficial to the organisation too, after all who knows your company better than those who run it?

What training is available?

The CertiKit toolkits include an implementation guide, instructions throughout to gain knowledge and employee awareness presentations to help get everyone on board. However, some organisations may require more training for colleagues who are undertaking the project when using a toolkit and so we’ve partnered with Bywater, who offer introductory, implementation, lead and internal auditor courses for organisations in the UK. The courses incorporate engaging modules, case studies, workshops, role plays and exams to allow learners to practice skills learnt. Courses are available within a virtual classroom, at venues across the UK or at client’s premises. You can find out more about the courses available on Bywater’s page.

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