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ISO9001 Toolkit update: Why quality management is more important than ever

In these uncertain times during the Coronavirus pandemic, never has it been more important to ensure your organization is running at its maximum efficiency, with effective processes and increased focus on gaining and retaining customers.

We at CertiKit launched our ISO9001 Toolkit in 2018 to help organizations with their quality management systems.

Since then, we have given organizations across the globe the tools to achieve certification to the Standard.

Now we are launching Version 3 of the Toolkit, with plenty of reasons to buy – or to update if you are a customer in your year-long subscription period.

First, this is our latest toolkit to be redesigned. As well as all the great content customers are used to, the toolkit is better in terms of design, with new colours, fonts and graphics.

Clear objectives during global turmoil

All the Excel spreadsheets, along with Word documents and PowerPoint presentations, have been redesigned to make them easier to navigate.

And there are plenty of new documents. Such as a Toolkit Index, an Asset Maintenance Register and Schedule, and a Customer Satisfaction Questionnaire.

CertiKit managing director Ken Holmes said: “I’m pleased we’ve had the opportunity to give our ISO9001 toolkit a makeover with a new look and feel. This will help our customers to present an even more professional appearance to their documents.

“With Version 3, we’ve benefitted from extensive input from our expert contributors and enhanced key areas of the toolkit, such as customer satisfaction, and asset maintenance and calibration.

“We’ve also provided a clearer index to the toolkit, to show how the requirements of the ISO9001 standard are addressed by specific documents.

“In these times of global turmoil, it’s never been more important to focus on clear objectives and put the customer at the heart of everything you do.”

Here’s what’s new

  • Toolkit Index: a new document defining how sections of the Standard are addressed by each of the toolkit documents.
  • Flowcharts: previously provided in Microsoft Visio format, these have all been redesigned in Microsoft Word, allowing the customer to edit them.
  • Quality Management Plan: sections added for monitoring and measuring resources, and planning of changes.
  • Asset Maintenance Register and Schedule: new document detailing how to keep a log of maintenance and calibration already carried out, and to be carried out. There is also a completed example of this spreadsheet.
  • Procedure for the Maintenance of Assets: new document detailing how to maintain new and existing assets – and how to complete the Asset Maintenance Register and Schedule.
  • Standard Operating Procedure: new document describing the way in which a specific set of tasks must be carried out.
  • Process for Monitoring Measurement Analysis and Evaluation: new section on customer satisfaction.
  • Customer Satisfaction Questionnaire: new document used to monitor customers’ level of satisfaction with goods or a service. There is also a completed example of this form.

There are also plenty more minor improvements throughout the toolkit.

Don't just take our word for it

As always, we like to let our customers’ reviews speak for themselves, so here are the views of one person who bought Version 2 of the CertiKit ISO9001 Toolkit:

Richard Shazad Karim said the toolkit had been “invaluable” as it either confirmed parts of his own documentation or suggested additions where he had gaps.

He added: “The documentation in the form of checklists and other tools made our life much easier and able to understand the standard much better.”

More ISO9001 Resources

CertiKit is a provider of ISO toolkits, consultancy and internal auditing services, and has helped more than 4000 organizations worldwide with their compliance.

For more guidance on implementing the ISO9001:2015 standard, we’ve put together a list of our best free resources including sample documents, blogs and downloadable documents.

Free ISO9001 Resources

We’ve helped more than 4000 businesses with their compliance


I like the fact that the documents are very comprehensive and more than sufficient for compliance.

South Africa

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