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When you request to download our free implementation guide, we use your name, company name (which is optional) and your email address to email you a link to download the requested document. We may also email you after your download in order to follow up on your interest in our products and services. We will do this based on our legitimate interest in marketing to prospects for our products and services. Your name and email address are stored on our website which is hosted with Digital Ocean. Your personal data is stored for one year after you requested your download, after which it is deleted.

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12 Month Email Support Service

Being ISO certified ourselves, we understand that there is occasionally the need for some extra support when completing the documentation. With this in mind, we created our email support desk.

If you’ve bought any of the CertiKit Toolkits, you’ll have exclusive access to the service, and in most cases, we will respond within 24 hours of your request being submitted. To save you time, we suggest you check the FAQ page first to ensure your question hasn’t already been answered.

Regular Update Service

Along with 12 months’ access to our email support desk, every CertiKit Toolkit includes a 1-year subscription to our regular update service.

It’s important to stay up to date with changes to the industry and best practice guidelines in areas such as information security, IT service management and business continuity. These changes could have an effect on your business, so we’ll make sure we inform you via email when an update to your purchased toolkit is available.

Over 2000 businesses have purchased our toolkits

Testimonials

The toolkits are very clear and easy to use and probably the best examples out there for these standards. Easy to adapt or add details to, to reflect your own processes and procedures.

Middle Manager
Aberdein Considine, UK

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