Blog 2020 Annual Feedback Survey Results

Feedback Summary:

– 92% of customers surveyed scored our toolkits an 8 out of 10, or higher. 

– 82% of customers surveyed agreed the toolkit saved them more than 21 days of time. 

– 98% of customers surveyed said the toolkits were easy to use. 

– High-quality documentation, regular updates and downloadable documents that are editable offline are the three main reasons our customers chose a CertiKit toolkit.

– 66% of customers surveyed used the toolkits to become certified to an ISO Standard, PCI DSS or Cyber Essentials.

Thank you for your feedback!

Ken Holmes, CertiKit’s managing director says, “I’m delighted that our customers have given us a resounding vote of confidence again this year, and that the enhancements we have made to our toolkits have been well received. We’ve also had some great feedback about additional areas we can focus on in the coming months to provide further improvements that our customers want. It’s fantastic to see so many organizations using our toolkits to achieve certification and compliance quickly and easily, with a huge number of days effort saved over more traditional methods of implementation.”

We’re still welcoming on-going feedback from our customers. If you have recently purchased a CertiKit product, you will have received a link to leave a review on reviews.co.uk or fill out our new customer feedback survey. We’d love to see what you think.

More ISO Resources

CertiKit is a provider of ISO toolkits, consultancy and internal auditing services, and has helped more than 4000 organizations worldwide with their compliance.

For more guidance on implementing the ISO standard of your choice, go to our guidance pages where you can find more specific information about each standard and more downloadable resources.

More ISO Guidance