ISO 9001 Toolkit

Yes, our toolkits come with a comprehensive support package to ensure compliance.

• Unlimited Email Support - Our experts are available via email to answer your questions and provide guidance whenever you need it.

• Lifetime Toolkit Updates - You'll receive updates to the toolkit documents as part of the package, so you can always have the most up-to-date documentation.

• Document Reviews - We'll review 3 of your completed documents and provide personalised feedback.

Our ISO toolkits are designed to help you implement a management system that meets the requirements of each international standard.

To become certified, you need to use a Registered Certification Body (RCB) in your country who will conduct a two stage audit process to verify that you meet the requirements. Once you have passed the second audit, your organisation will be certified. We recommend you use an RCB that is accredited by a member of the IAF (International Accreditation Forum), such as UKAS in the UK or ANAB in the USA, for your audit. The costs of certification will be quoted to you in advance by the RCB you choose.

Once certified, there will be an annual surveillance visit to confirm that your management system is still operating according to the requirements of the standard.

Each toolkit consists of items created using Microsoft Office. Most templates are Word documents but there are also Excel spreadsheets and PowerPoint presentations. Some products also include a Microsoft Project file containing a plan for the implementation, and this is reproduced in Excel for customers who don’t use Project.

Anything! The whole idea is that you make it your own. So if you want to change the layout, go ahead. If you want to add sections or take them out, no problem. If you want to copy the content and insert it into your own document then that’s fine too. The documents are not locked down in any way so there are no restrictions on what you can do with them.

Some Excel files may have protected cells or sheets so that you don’t accidentally change them but no password is used so this can be removed if you choose to. Our documents are designed using standard Microsoft Office techniques such as Themes, so changing their look and feel is easy.

Yes, you can either add your organisation's logo to each document as your work through the toolkit, or you can use our Logo Replacer Service and receive a personalised toolkit complete with your organisation's name and logo on each word and excel document.

Once your order is submitted and accepted you will be able to download your product straight away from our website.

You will receive an email that contains a link to our website where you will be able to download your toolkit later if you choose to.

You can also log on to your account on our website and download the latest versions of your products at any time. Each product consists of a zip file containing the full set of document templates. Once downloaded, just unzip the file using standard Windows tools and your toolkit will be available for you to get started.

While our toolkits are mainly intended for use within a Microsoft environment, the compatibility of our Word, Excel and PowerPoint documents with Google’s G Suite has been tested as part of our product development procedures. At the time of testing, all documents were successfully opened using Google Docs, Google Sheets and Google Slides, with a PC or a Mac.

However, due to compatibility limitations between the two office suites, G Suite users may experience some formatting issues involving borders, headers, colours and spacing in documents and spreadsheets. We have tried to limit these issues to give as good an experience as possible for G Suite users. Additionally, some more advanced features we use in Microsoft Office, such as Excel pivot tables, charts and slicers, and Word fields, may not convert well.

The level of compatibility available changes regularly as the two companies develop their products, so things may further improve over time. In summary, if you choose to use the toolkit documents in G Suite, we believe most of the functionality of the documents in the toolkit remains broadly the same.

We currently accept the following payment methods:

• Credit/Debit Cards – We accept major credit and debit cards, including Visa, Mastercard, and American Express.

• PayPal – A secure and convenient way to pay using your PayPal account.

• Bank Transfer – Contact our team with your order requirements and we will send you an invoice for payment via bank transfer.

If you have any issues or require assistance with payment, please don’t hesitate to get in touch.

To keep in line with international tax laws, CertiKit monitors purchases and VAT by country. The correct VAT amount for your purchase will be updated once you enter your organisation’s registered address at checkout. See below the VAT rules for each country.

UK: VAT will be charged at 20% on all purchases. A VAT number is not required but can be entered.

EU: All countries in the EU will be charged the VAT rate of the country unless a valid VAT number for cross-border transactions issued by the European Commission is entered. Enter the VAT number with no spaces and wait for the system to verify to remove the VAT amount.

United States, Guernsey, Jersey, Gibraltar, South Africa, New Zealand, Hong Kong, Indonesia and Cayman Islands: VAT will not be charged once your registered business address is entered. A VAT number is not required but can be entered.

Australia, Canada, Iceland, Norway, Saudi Arabia, Singapore, Switzerland, United Arab Emirates, India, Israel, Ghana, Nigeria, Brazil, Serbia, Curaçao, Mexico, Japan, Bahrain, Argentina, Chile and Thailand: A valid VAT/GST number (or your countries equivalent) must be entered to purchase, and VAT will not be charged.

If you haven’t found the information you’re looking for, don’t worry - we’re here to help! You can contact CertiKit through the following methods:

Email – Send us your email to [email protected], and we’ll get back to you promptly.

Phone – Call us at +44 1332 417 065 during UK business hours, and a member of our team will assist you.

Contact Form – Contact Us via our website and fill out a form with your query.