Blog CertiKit’s Annual Survey Results 2024

The Headline Stats – Toolkits

• 91% of customers surveyed scored our toolkits an 8 out of 10, or higher.
• 97% of customers purchased our toolkits because of the quality of the content within the toolkit.
• 72% of customers surveyed agreed they saved more than 100 hours of time using the toolkit.
• 87% of customers surveyed agreed the toolkits were easy to use.
• 84% of customers surveyed used the toolkits to become certified or are planning to become certified to an ISO Standard or the Cyber Essentials scheme.

The top 3 reasons our customers purchase a CertiKit toolkit are:

• The quality of the content within the toolkit
• Downloadable documents that are editable offline
• Single payment to use documents for as long as you wish

A Toolkit for any Organisation – Large or Small

Our feedback continually confirms that our toolkits are used by organisations of all sizes from micro to large in a variety of industries across the world. The versatile documents and unlimited use within the company make it easy. This is great news as the toolkits were developed with all organisation sizes in mind.

• Micro (1-10 employees) – 37%
• Small (11-50 employees) – 18%
• Medium (51-500 employees) – 24%
• Large (500 + employees) 21%

What Our Toolkit Customers Say

We’ve had some great feedback from our customers on the quality of our toolkits; here are just a few of the comments we’ve had…

“I love the training and the ease of use of the documents.” ABB Optical Group, USA

“Well written documents that provide a much needed “boost” to get moving quickly.” PacketViper LLC, USA

“What I like most about the document toolkit(s) are the tutorials. They are clear, comprehensive, and make it easy to understand and utilize all the features effectively. The step-by-step guides and examples are incredibly helpful, ensuring that even complex tasks become manageable and straightforward. This user-friendly approach greatly enhances the overall experience and efficiency when working with the toolkit.” GM Consulting, Brazil

“The toolkit covers all aspects to build proper practices. Project plans, presentations, and actual final product documents.” SAIB, Saudi Arabia

ISO Services Feedback

It’s been a great year for feedback for our ISO Services too. CertiKit offers implementation consultancy and internal auditing for the following standards: ISO27001, ISO9001, ISO14001, ISO45001 and ISO22301. Our experienced auditors pride themselves on providing a comprehensive service to clients. The services are offered remotely to organisations +/- 5 hours of the UK time zone.

The Headline Stats - Services:

• 92% of customers surveyed gave the service 4 stars or higher (out of 5).
• 100% of customers surveyed agreed the service was good value for money.
• 90% of customers surveyed would recommend the service to another organisation.

What Our Services Customers Say:

“The internal auditor is very knowledgeable in the ISO 27001 field, and we definitely learnt a lot from him.” SupplierGATEWAY, USA

“The service to JAO was pivotal in quickly bridging our knowledge gap, implementing the necessary information security governance, and enhancing our maturity level. CertiKit’s service allowed us to pursue ISO27001 certification.” Joint Allocation Office, Luxembourg

“The auditor didn’t only audit our system; he also gave so much advice that it will now be easy to solve the non-conformities. He was very helpful.” Saphetor SA, Switzerland

Product Development

Our aim is to make compliance as easy as possible for new and current customers. By gaining feedback we can fine tune our offerings to provide products and services that meet our customers’ needs. Our toolkits are updated to ensure they’re up to date with legislations and relevant to the most recent version of a standard or Regulation.

Our next scheduled update is to the ISO27001:2022 Toolkit, these improvements will include additions of AI policies, new dashboards, a more focused approach to risk assessment and content simplifications in a number of areas.

Following this, we have further updates scheduled for other toolkits such as the ISO 9001 Toolkit, and the ISO27701 Toolkit to align to the new standard that is due to be released soon.

41% of customers said they’d be interested in a software-based ISO Management Platform. Good news, we’re currently working on developing a system to fully manage your ISO management systems in the cloud with automation to streamline the process. Sign up to our mailing list to get the latest updates.

35% of customer said they’d be interested in an online Cyber Awareness Training Platform. We’ve recently launched this new platform and it is a great tool that includes cyber awareness training, phishing simulations, breach monitoring and policy management. Find out more about the platform.

45% of customers said they’d benefit from ISO Qualification Training such as Lead Auditor, so we’ll soon be launching our ISO27001 Internal Auditor Courses. This two-day remote training course provides employees with the knowledge to conduct a successful internal audit for the ISO27001:2022 standard. Sign up to our mailing list to stay updated.

Thank You for your Feedback

We’d like to thank all our customers who took part in the surveys, your feedback is a valuable source of information for us when planning new products and improving current ones.

Ken Holmes, CertiKit’s Managing Director says, “As always, we really value the thoughts and opinions of our customers, and use them as the driving force to develop better existing products and to innovate with new ones.”

If you missed the annual feedback survey, but would like to share your thoughts on our products and/or services, we are always welcoming on-going feedback from our customers. Email to: [email protected].