When you submit an enquiry via our website, we use the personal data you supply to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale. Your enquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA). We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.
Our toolkits are designed to guide you through each step of your compliance journey, but we understand you may need some extra support and advice. This is why we offer unlimited email support with our expert consultants to all toolkit users for 12 months after purchase, which can be extended annually as required.
The decision to release an updated version of a toolkit is based on a number of factors, including whether there has been a change to the standard or other source document that the toolkit is based on and the rate of change of the subject area. This means that the frequency of updates varies across the product range. We will inform you by email when an update is available, together with details of what has been updated within the toolkit.
During your implementation project, our experts can review up to three of your documents to check everything is in order and complies to the standard or regulation you are working to.
Complying to a standard or regulation can be a daunting journey, which is why we offer a range of support channels to suit you. This includes our LinkedIn discussion group, which you will be invited to join once you have purchased a toolkit.