Each year we carry out the Annual Customer Feedback Survey to find out how our customers have been getting on using our toolkits and this year we have had great responses and some excellent suggestions too.
Thank you to everyone who took part, feedback is really appreciated and is a valuable source of information for assisting us in the continual improvement of our products and services.
So what did we find out?
Over 96% of responding customers indicated a score of 7 or above for “how likely are you to recommend our toolkits to a friend or colleague?” This is a fantastic indicator of satisfaction and is of real reassurance that we are producing high quality toolkits. We are not complacent though and we are always looking for ways to improve our products so do keep any suggestions coming.
73% of responding customers have indicated that they have saved 21 days or more by using our toolkits – and 28% indicated it was over 40 days – WOW, what a saving for those companies, just imagine the cost of bringing in resource to cover this kind of period.
The feedback also confirmed that our products are successfully being used in companies of all sizes, so no matter how big or small a business is, our toolkits can be adapted to suit and assist with the preparation for certification or compliance which is great news.
Customers across 58 countries responded to our survey which is amazing. We try hard to design our toolkits to be easy to use, with clear instructions and supporting documentation to take customers through a journey of preparation, and this is proven by the fact that our products are enjoyed internationally.
Here is just a tiny snapshot of the comments we received regarding our toolkit products;
“Accurate, user friendly and easy to adjust to the needs of the Company” (GDPR Toolkit Customer)
“Easy to use templates with a great amount of detail” (ISO27001 Toolkit Customer)
“It covers all aspects of the standard and is easy to read” (ISO22301 Toolkit Customer)
“The structure of the documents was well thought out. The language used was clear and easy to understand” (GDPR Toolkit Customer)
“Comprehensive set of documents” (ISO20000 Toolkit Customer)
“It takes minimum effort to customize” (ITIL Process and Policy Pack Customer)
“Mainly just thanks, you saved me a lot of time and headache” (GDPR Toolkit Customer)
To everyone that gave us feedback, thank you so much. We are now working through the comments and suggestions, looking for common threads and views to help us identify where we can make further improvements to our toolkits.
All responses to the Annual Survey and customer feedback from throughout the year were put into a prize draw and the winner was selected at random.
Congratulations to our winner of the fabulous Sonos One with Amazon Alexa built in speaker; John Elliott of Visual Data Concepts Ltd here in the UK, we sincerely hope you are enjoying the latest sound technology.