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CertiKit's 2022 Annual Feedback Survey Results


At CertiKit, our mission is to make compliance easy with comprehensive compliance toolkits and ISO services. Throughout the year, we gather valuable feedback from our customers to see what we are doing well at, what we can improve on and what products and services would be most useful, and the results are in…

We are pleased to announce that our customers continue to be impressed with us, with 86% of customers surveyed rating our toolkits 8 out of 10, or higher!

Computer screen showing CertiKit's Annual Survey Results 2022


The main statistics

  • 86% of customers surveyed scored our toolkits an 8 out of 10, or higher. 
  • 93% of customers purchased our toolkits because of the quality of the content within the toolkit.
  • 95% of customers surveyed agreed they saved more than 75 hours of time using the toolkit and 37% of customers agreed the toolkit saved them more than 300 hours of time.  
  • 89% of customers surveyed agreed the toolkits were easy to use. 
  • The top 3 reasons our customers purchase a CertiKit toolkit are:
    • The quality of the content within the toolkit
    • Downloadable documents that are editable offline
    • Single payment to use documents for as long as you wish
  • 78% of customers surveyed used the toolkits to become certified or are planning to become certified to an ISO Standard or Cyber Essentials scheme.


About the organizations using CertiKit

The feedback that we get each year tells us more about our customer base and continues to show us that our toolkits are suitable for organizations large and small. This is great as the toolkits have been designed to be used within organizations of any size.


What our customers are saying about our toolkits…

We’ve had some great feedback from our customers on the quality of our toolkits; here are just a few of the comments we’ve had…

“The toolkit is extremely easy to use. It is self-explanatory and precise in its information.” Panagiotis Kartsidis, Auth, Greece

“The toolkits allow for personalisation but also minimal effort. The consistency throughout and the design is well done. I also like the amount of knowledge already in the documents so less effort from companies.” Frankie Gallop, Provention, UK

“[The toolkits are] well written, with good instructions and have good automation for changes.” Richard Verrill, Excentium, Inc., USA

“The content is great and fit for purpose with the company specific requirements highlighted making it easy to focus on what needs to be changed.” Glen Riddell, DebtCol Software, Australia

Continually improving

Our aim is to make compliance as easy as possible for new and current customers. By gaining feedback we can fine tune our offerings to provide products and services that meet our customers’ needs in the best way. Here is some of the feedback we’ve taken onboard.

Some of our customers have stated they would like to be contacted by CertiKit to see how they’re getting on and if they require any further assistance.  We now call many of our customers to see how their project is going, ensure they know about the support included within the toolkit package and of our additional ISO services available.

Many of our customers have mentioned they’d like more information on integrated management systems. We are currently working on an Integrated Management System Guide to give our customers more insight into the process, and we even have an IMS Webinar scheduled too. For additional help our consultancy team are also available to help organizations integrate their management systems alongside their toolkits.

Many of our ISO27001 customers have requested the ISO27001:2022 update; don’t worry it’s on its way. Our ISO27001 toolkit has already been updated to include the ISO27002:2022 controls and our team are working hard to create a new version of the toolkit, which will be released once the new ISO27001:2022 standard is published by ISO – we predict this to be early Autumn.

Thanks for the feedback!

Ken Holmes, CertiKit’s Managing Director says, “I’m delighted that our customers are getting great value from our toolkits, saving them time and money. The survey is an incredibly useful tool for us to understand how we can continue to improve our products and services in ways that really make a difference, and I’m very grateful to those that took part.”

If you missed the annual feedback survey but would like to share your thoughts on our products, we always welcome ongoing feedback from our customers via email to: [email protected].

We’ve helped more than 4000 businesses with their compliance


The content is exactly what we needed to get started. We lean heavily on the templates to get most of the key points for each section in place and can focus on those points that are most important to us.


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