When you submit an enquiry via our website, we use the personal data you supply to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale. Your enquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA). We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.
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When you purchase a product from our website
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet. We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase. We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law. Your information is stored on our website, which is hosted with Digital Ocean and on our ShareFile cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor called Braintree which is based in the USA and our contract with them provides effective safeguards for your information. We do not retain your credit card information. If you pay using PayPal your information is shared with PayPal. We also share your name and email address with Mailchimp so that we can send you emails about supporting you in your use of your toolkit and to request that you take part in our post-sale feedback survey, which is optional. Your name, email address and order number are shared with reviews.co.uk so that we can send you an email asking you to submit a review about our products. Entering a review is optional. We do not use the information you provide to make any automated decisions that might affect you. We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.
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Nice to have cookies are ones which make our website easier to use.
Reviews.co.uk – this displays user reviews of our products on our website
Vimeo – allows you to play product explainer videos