27th Jan 2022 - Version 8
This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are CertiKit. Our address is 6 High Street, Belper, Derbyshire DE56 1GF, United Kingdom. You can contact us by post at the above address, by email at [email protected] or by telephone on +44 (0)1332 417065.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
Within the EU, enquiries should be directed to our representative within your country, a list of which can be found here: List of EU Representatives
How we use your information
When you use our website
When you submit an enquiry via our website
When you purchase a product or service from our website
When you sign up to receive our newsletter
When you download a free document
When you submit a review about us
When you take part in our feedback survey
When you request more information about our third party products and services
Your rights as a data subject
Your right to complain
Updates to this privacy policy
When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
For more information about our use of cookies, please see our cookie policy.
When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone number, email address and country.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email or call you several times after your enquiry in order to follow up on your interest and ensure that we have answered your enquiry to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA). Your name, phone number, email address and country are stored on our website which is hosted with Digital Ocean.
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.
When you purchase a product or service from our website
When you purchase a product or service from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.
We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.
Your information is stored on our website, which is hosted with Digital Ocean and on our ShareFile cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor called Braintree which is based in the USA and our contract with them provides effective safeguards for your information. We do not retain your credit card information. If you pay using PayPal your information is shared with PayPal.
We also share your name and email address with MailChimp so that we can send you emails about supporting you in your use of your toolkit, our post-sale feedback surveys, our quarterly newsletter, and other promotional and product launch emails. We will do this based on legitimate interest in providing you with information we think will be useful to you. You can unsubscribe from these emails at any time via the unsubscribe button at the bottom of the emails. We will store your data in MailChimp for two years after your last CertiKit purchase and after that the data will be permanently deleted from this platform.
Your name, email address and order number are shared with reviews.co.uk so that we can send you an email asking you to submit a review about our products. Entering a review is optional.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.
When you sign up to receive our newsletter
When you sign up to receive our newsletter, we ask for your name and your email address.
We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.
You can withdraw your consent at any time and we will stop sending you the newsletter.
Your name and email address are stored on our website which is hosted with Digital Ocean.
We also share your name and email address with MailChimp so that we can send you newsletter emails and other promotional and product launch emails that may be of interest. You can unsubscribe from these emails at any time via the unsubscribe button at the bottom of the emails.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
When you download a free document
When you request to download a free document from our website, we ask for your name, company name (which is optional), phone number, email address and country.
We use this information to email you a link to download the requested document. We may also email or call you after your download in order to follow up on your interest in our products and services. We will do this based on our legitimate interest in marketing to prospects for our products and services.
Your name, phone number and email address are stored on our website which is hosted with Digital Ocean.
We also share your name and email address with MailChimp so that we can send you emails to follow up on your interest in our products and services. You can unsubscribe from these emails at any time via the unsubscribe button at the bottom of the emails. We will store your data in Mailchimp for one year after your last download, and after that the data will be permanently deleted from this platform.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for one year after you requested your download, after which it is deleted.
When you submit a review about us
When you submit a review about us we record your name and your email address.
We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
Your details are shared with a third party reviews system called reviews.co.uk which is based within the European Economic Area (EEA).
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
When you take part in our feedback survey
When you take part in our feedback survey, we record your name, your email address, your organization name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.
We use this information to develop and improve our products and services and our customer relationships. Your job role, organization and some or all of your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our products and services.
Your details are shared with a third party surveys system, hosted by Google, which is based within the European Economic Area (EEA).
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
When you request more information about our third party products and services
When you complete the form to request further information about third party products and services listed on our website, we ask for your name, title, company name, company website, work email address, phone number and country.
We will forward this information as an email to the requested third party based on your consent, which you may withdraw at any time. We take your provision of the information and the pressing of the Submit button as an indication of your consent. You will then receive relevant communication from the selected third party regarding their products and services.
Your personal data are stored on our website which is hosted with Digital Ocean. Your enquiry is also stored and processed by CertiKit as an email which is hosted by Microsoft within the European Economic Area (EEA).
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for two years after you submit the request, after which it will be deleted.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Within the EU, complaints should be directed to our representative within your country, a list of which can be found here:
List of EU Representatives
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.
