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How to prepare your employees for a QMS




Implementing a Quality Management System (QMS) is a great way to meet industry requirements and increase efficiency within an organization. Staff knowledge and training can be one of the most challenging obstacles when certifying to ISO9001, but our tips below on preparing your workforce will hopefully simplify the process.

Hand with red pen ticking checklist boxes

Tips on preparing staff for a QMS

1. Know where to begin

Changing the processes and procedures within any organization can be a daunting project, regardless of size. Holding regular meetings to discuss the QMS will really benefit the process making it clear what is expected of employees and highlight any training gaps to management.

2. Avoid Jargon

Communication is key. When explaining the new functions, processes and policies of the QMS, avoid using jargon or buzzwords. Instead, clearly present goals and objectives in a way that everybody will understand.

3. Create a plan

Creating a change management plan prepares you for both the implementation process and the expected long-term improvements of the QMS. Planning each process, from communication to training, will help streamline the task.

4. Change is a process

Don’t try to change everything at once, as this will inevitably fail.  A timelined plan to implement each section of the QMS within the business will be more successful than trying to take everything on at once. The CertiKit ISO9001 Toolkit provides a Microsoft Project® plan as a starting point for your project, and it gives a good indication of the general order the project should be approached in.

For more tips on implementing your Quality Management System, contact us now.

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The toolkit is well laid out, clearly written and easy to adapt. I like the fact that it is compliant to the standard as a start point. This is difficult to achieve considering the diversity of organisations it is covering.


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