Implementing a Quality Management System (QMS) is a great way to meet industry requirements and increase efficiency within an organization. Staff knowledge and training can be one of the most challenging obstacles when certifying to ISO9001, but our tips below on preparing your workforce will hopefully simplify the process.
Changing the processes and procedures within any organization can be a daunting project, regardless of size. Holding regular meetings to discuss the QMS will really benefit the process making it clear what is expected of employees and highlight any training gaps to management.
Communication is key. When explaining the new functions, processes and policies of the QMS, avoid using jargon or buzzwords. Instead, clearly present goals and objectives in a way that everybody will understand.
Creating a change management plan prepares you for both the implementation process and the expected long-term improvements of the QMS. Planning each process, from communication to training, will help streamline the task.
Don’t try to change everything at once, as this will inevitably fail. A timelined plan to implement each section of the QMS within the business will be more successful than trying to take everything on at once. The CertiKit ISO9001 Toolkit provides a Microsoft Project® plan as a starting point for your project, and it gives a good indication of the general order the project should be approached in.
For more tips on implementing your Quality Management System, contact us now.