Blog CertiKit’s First Toolkit Marks Milestone with v10 Release

As popular as ever

Ken Holmes, CertiKit’s managing director, said: “This is the last of our toolkits to benefit from the redesign and, based on feedback about our other redesigned toolkits, we think customers will be very pleased with the results.

“We’ve taken the time to align the toolkit more fully with the ISO20000:2018 standard, with new documents in the areas of demand, asset and knowledge management.

“ISO20000 was our very first toolkit. I’m delighted that, ten versions later, it’s still as popular as it ever was.”

Plot your progress

Redesign aside, there are plenty more updates. Key spreadsheet tools such as risk assessments, project plans and gap assessments now feature attractive dashboards with charts and graphs to help you plot your progress.

A new Toolkit Index clearly shows how each of the documents relates to the requirements of the standard.

And diagrams and flowcharts, previously presented in Microsoft Visio format, have been redesigned in Word, making them more attractive and easier to edit.

Simplified and streamlined

Here are some of the other improvements in v10:

• A new section on integrating management systems added to the Implementation Guide
• All presentations now have speaker notes
• New documents in the areas of demand, asset and knowledge management
• More consideration of cloud-based services and new technologies
• A new SMS process overview diagram has been added
• Service continuity and availability management now have separate policies
• Some documents simplified to better match the requirements of the 2018 version of the standard
• Internal auditing documents now take account of remote auditing considerations
• Some outdated documents have been removed from the toolkit
• All documents have been reviewed and, where appropriate, updated

What our customers say

Earlier versions of the toolkit have proved popular with customers writing on our page at reviews.co.uk.

Andrew Greenow said he liked the support documentation, such as presentations, which could be used to sell the value of ISO20000 to customers and colleagues.

“This is my second ISO20000 implementation, and I see this toolkit as making it an easier proposition,” he added.

Another customer, Carl Schuster, added: “The documents are clearly written and detailed… a very helpful toolkit.”

More ISO20000 Resources

CertiKit is a provider of ISO toolkits, consultancy and internal auditing services, and has helped more than 4000 organizations worldwide with their compliance.

For more guidance on implementing the ISO20000:2018 standard, we’ve put together a list of our best free resources including sample documents, blogs and downloadable documents.

Free ISO20000 Resources