At CertiKit, our mission is to provide the best compliance toolkits for our customers, and we do this by continually improving our products. Throughout the year, we gather valuable feedback from our customers to see what we are doing well at, what we can improve on and what products would be most useful, and the results are in…
We are pleased that many of our customers are impressed with our toolkits, with 89% of customers surveyed rating our toolkits 8 out of 10, or higher!
“Excellent set of templates [with] extremely useful [and] relevant info in each document” S. Khan of Avint LLC, USA
“The toolkit is great! I really enjoy the specific guidance on how to update documents and what sections typically are removed / updated in final copies.” Mitchell Kruse of Loram, USA
“Amazing content, layout, good writing style, all thought through. Including all implementation guidelines. Very, very helpful.” Dr. Tobias Kruse of Trials24 GmbH, Germany
“Very professional and good coverage, gives a very good (jump)start to the compliance work.” Niclas Kjellin of Precise Biometrics, Sweden
We also receive some suggestions for improvement during our annual survey, which we take onboard.
It’s a great opportunity for us to see what our customers want, for example, we have seen a high demand for a ISO27701 toolkit both this year and last, and as a result we are currently in the final stages of developing this toolkit, and it should be available by the end of September 2021. If you’d like to be the first to know when the ISO27701 toolkit launches, please sign up to our pre-order mailing list.
Many customers both this year and last have also suggested a need for personalisation of the toolkits, which is why we will soon be launching our Logo Replacer Service. Available on new toolkits only, we can provide you with a personalised toolkit pre-populated with your organization name and logo in all word and excel documents. This will be available by the end of August 2021 and should be purchased with each toolkit where personalisation is required.
As we refresh the documents within each scheduled toolkit update, we also take into account any trends highlighted by our customers to improve the content, design or features. For example, we’ve identified that our customers would like to see more example content within the toolkits and going forward this will be a focus point for each update.
Ken Holmes, CertiKit’s managing director says, “More than ever in these challenging times, the toolkit approach to compliance has proven incredibly useful to our customers worldwide. It’s great to see so many businesses achieving certification using our products, and saving so many valuable days of effort in the process. We will be working hard as always this year to provide even more value and more relevant and useful content in our documents. To do this, we will be investing heavily in recruitment and training to bring leading edge skills into the business, and this will be reflected in our products.”
If you missed the annual feedback survey, but would like to share your thoughts on our products, we are always welcoming on-going feedback from our customers email to: [email protected].
For more guidance on implementing the ISO standard of your choice, go to our guidance pages where you can find more specific information about each standard and more downloadable resources.