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The full list of documents, organised in line with the ISO/IEC 20000:2018 standard are listed below – all of these fit-for-purpose documents are included in the toolkit. Click on the individual links to view full samples of selected documents. The complete document set will be available to download immediately after purchase.
Each document has been developed and enhanced over time as part of a series of planned updates. The templates come in Microsoft Office format, ready to be tailored to your organization’s specific needs. Since its launch in 2011, the toolkit has been continuously improved, and with Version 10 it now stands at over 140 documents and over 1300 pages.
As well as standard format and contents, the templates include example text that is clearly highlighted to illustrate the type of information that needs to be given regarding your organization. Full example documents are also included to help you with your implementation.
Used by large and small organizations all over the world, this toolkit can save you time and money when implementing an IT Service Management System.
The ISO/IEC 20000 toolkit package includes:
Download a free sample document from this toolkit to see how easy it is to use.
Download a free copy of the Service Management Plan from the ISO/IEC 20000 toolkit to see first hand the quality of the documents included. Simply enter your details to receive a download via email.
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