Your complete toolkit for ISO/IEC 20000 IT Service Management

The full list of documents, organised in line with the ISO/IEC 20000:2018 standard are listed below – all of these fit-for-purpose documents are included in the toolkit. Click on the individual links to view full samples of selected documents. The complete document set will be available to download immediately after purchase.

Each document has been developed and enhanced over time as part of a series of planned updates. The templates come in Microsoft Office format, ready to be tailored to your organization’s specific needs. Since its launch in 2011, the toolkit has been continuously improved, and with Version 10 it now stands at over 140 documents and over 1300 pages.

As well as standard format and contents, the templates include example text that is clearly highlighted to illustrate the type of information that needs to be given regarding your organization. Full example documents are also included to help you with your implementation.

Do you want a personalised toolkit? Purchase our Logo Replacer Service alongside each toolkit you want personalising and receive the toolkit complete with your logo and organization name on each Word and Excel document within 48 hours on UK business days. 

Used by large and small organizations all over the world, this toolkit can save you time and money when implementing an IT Service Management System.

The ISO/IEC 20000 toolkit package includes:

• 140+ template documents – including policies, processes, procedures, presentations and other useful resources
• Gap Assessment checklist – to help you identify your steps to compliance
• Expert review of three completed documents
• Lifetime toolkit updates – you will receive all updates to this toolkit for the life of the product
• Email support with a consultant for as long as you need it
• Exclusive access to our customer-only discussion group
• Available as an instant download after purchase
• Downloadable files to use for as long as required within the licensed company
• One toolkit licence per company for unlimited users within the business

Download a free sample document from this toolkit to see how easy it is to use.