Money Back Guarantee Policy

Money Back Guarantee Policy - January 25 Version 1

This policy outlines our Money Back Guarantee Policy for toolkits. If, for any reason, you are not completely satisfied with your toolkit purchase, we offer a money-back guarantee under the terms outlined below.

 

1. Eligibility

Refund requests must be made within 7 days of the purchase date.

To be eligible for a refund, the product must:

Not have been substantially used, copied, or otherwise processed beyond reasonable testing.

Demonstrate a genuine issue, such as not meeting the description, technical defects, or access problems.

Valid for toolkit purchases only.

 

2. Refund Process

To request a refund, please contact us at [email protected] with the following details:

Proof of purchase (e.g., order confirmation or receipt).

Reason for the refund request.

Refund requests will be reviewed and processed within 5 business days of receipt.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

 

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

Requests made after the refund eligibility period has expired.

Evidence of misuse, abuse, or violation of our terms and conditions.

 

4. Resolution Before Refund

Before processing a refund, we may:

Request additional information or evidence related to your issue.

Offer technical support or a replacement file to resolve the issue.

 

5. Legal Compliance

This money-back guarantee does not affect your statutory rights under applicable consumer protection laws in your jurisdiction.

 

6. Policy Updates

We reserve the right to amend or withdraw this money-back guarantee at any time without prior notice for future purchases.

If you have any questions or concerns, please contact us.